Orders & Returns

Change or Cancel an Order

We're sorry that in some circumstances it may not be possible to make changes to your order once you've placed it

  • To add products to your order, please place a new order for these items
  • To change details of your delivery address (exceptional circumstances only) or remove items from your order, please contact the Customer Services Team as soon as possible on 0330 331 0790 (UK) or 353 (0) 1536 0926 (IRE) (Lines open 10am-5pm Mon and 9am – 5pm Tues-Fri), or email us here providing us with your order number and order date
  • To cancel your order completely, please email us here providing us with a clear instruction to cancel your order; see below for more details
  • If your order has already been despatched or delivered, then you'll need to follow our Returns Procedure in the event of any unwanted products
  • There are some products which we cannot cancel, refund or exchange, including perishable and made-to-order items; see below for more details

Cancelling your Order

  • You can cancel your order if you so wish, provided that you do so up to the end of the fourteenth (14th) working day beginning with the day after the day on which you receive the Rewards.
  • This applies to all Rewards except for personalised items, data dependent items including e-codes, bespoke products made to order, perishable items, software, CDs and DVDs where the seal has been broken.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including order number, your name, address, contact details and details of the order you wish to cancel.
  • You can cancel by email: info@ufschefrewards.com
  • Where the Rewards have been dispatched already at the time of cancellation, you must return the Rewards to the Promoter and pay the costs of returning the Rewards. After receipt of the returned Rewards, the Chef Rewards Account will be credited with the number of Chef Rewards Points that had been previously redeemed for such Rewards, provided the Rewards have been returned in the same condition and packaging originally dispatched.

Missing, Incomplete or Damaged Orders

If you have not received your reward item within 10 days of receiving your shipping confirmation or your order arrives incomplete, please contact the Customer Service Team on 0330 331 0790 (UK), 353 (0) 1536 0926 (IRE) (Lines open 9am-5pm, Mon-Fri), or email us here providing us with your order number and order date. If you inform us after 10 days we cannot guarantee that we will be able to replace the reward.

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and will arrive separately; please allow a little extra time before contacting us

If your order arrives in a damaged condition, please do not accept the goods. Make a note on the carrier’s delivery consignment stating ‘Damaged Returned’ and contact the Customer Service Team within 72 hours of the unaccepted delivery

If your order arrives in a damaged condition, and you accept delivery, please do not use the goods. Contact the Customer Service Team within 72 hours with a description of the damage, in as much detail as possible

You will waive your right to a replacement if the damaged goods are used. All original packaging must be maintained. Any claims made after this time will be considered unreasonable and not accepted

Returns, Refunds, Exchanges

In the event that Rewards are faulty, not fit for purpose or not of satisfactory quality (as defined by applicable laws) within the time periods set out below, Eligible Customers should report such defects via the help section of the Chef Rewards Website.

  1. Where Eligible Customers report faulty goods within 30 days from the date of delivery, the Eligible Customer may elect to have their Rewards repaired or replaced or to have Chef Rewards Points refunded to their Chef Rewards Points Account, subject in both cases to the Eligible Customer returning the Rewards to the Promoter (using the returns address notified to the Eligible Customer at that time); and
  2. Where Eligible Customers elect to have their Rewards repaired or replaced, the decision as to whether the Rewards should be repaired or replaced shall be the decision of the manufacturer or supplier of the Rewards, and not the Eligible Customers.
  3. Eligible Customers shall not be liable for the cost of returning faulty Rewards.

Returns Procedure

Please contact the Customer Services Team as soon as possible on 0330 331 0790 (UK) or 353 (0) 1536 0926 (IRE) (Lines open 9am-5pm, Mon-Fri), or email us here providing us with:

  • Full contact details
  • Your order number and order date
  • Your reason for return

We will then reply with a Returns Authorisation Number and further details regarding the collection of your goods if necessary

Please note returns will not be accepted without the Returns Authorisation Number